FAQ

How are payments processed?

All online payments are made through the Paypal secure payment processing platform. For telephone orders or inquiries please telephone us on (08) 7089 5555.

What is your shipping policy?

All shipping is done through a courier service and a physical street address is required for all deliveries.

If a receiver is not home to sign for a parcel, we will attempt to redeliver the item for free. If the parcel cannot be delivered again, it may be left at one of 1400 local collection points. Collection points may include newsagents or service stations.

All orders come with an Authority To Leave, which means the delivery driver will leave the parcel at your door if safe to do so.

We cannot take responsibility for any delays, damage or losses, in which the parcel may take once shipped.

Unfortunately we cannot deliver via courier to post offices, PO boxes, locked bags, parcel lockers or parcel collect locations as Australia Post restricts delivery to these locations. In these instances, we will contact you to arrange an alternative which may be at an additional cost.

What is your exchange policy?

Our exchange policy is valid for seven days after delivery. After that time we are unable to offer you an exchange.

To be eligible for an exchange, your item must be unused, in the original packaging and in the original condition. To complete your exchange, we require a receipt or proof of purchase.

Exchanges are not available to any item with signs of use, not in its original condition, that is damaged or missing parts (unless due to our error) and/or any item that is returned more than seven days after delivery

We will replace items with a comparable item.

To request an exchange send an email at shop@conservatives.org.au and send your item to:

The Conservatives Shop
28 King William Street,
KENT TOWN SA 5067

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

What are the shipping costs?

Our shipping costs are calculated at checkout based on the weight of your total order and are tiered to provide fixed rate shipping even if you purchase multiple items.

The weight tiers are under 125 grams, under 500 grams, under 2kg, under 5kg, under 10kg and under 25kg.

Occasionally a remote area surcharge may be necessary for parcels travelling long distances and if this is necessary one of our support team will make contact prior to fulfilling the order.

We do not currently ship merchandise internationally.

What is your refund policy?

A refund will only be provided if the original item is defective or damaged on delivery. We will not process a refund because you have changed your mind.

Requests for refunds must be received via email within 48 hours of delivery to shop@conservatives.org.au and the original item must be returned, within seven days, to:

The Conservatives Shop
28 King William Street,
KENT TOWN SA 5067

Shipping costs are non-refundable. If you receive a refund, the original cost of the original shipping will be deducted from your refund.